BOOKING QUESTIONS

Q. What do I need to book the cruise?

A. Fill out the booking form with your Legal Name, as it appears on your Passport, Your Date of Birth, Citizenship, Phone Number,

Email Address, Credit Card Number, Credit Card Expiration Date, Billing Zip Code, 3 Digit Code on the back of the credit card.

Also, let us know what room category you would like to book

and email us with your payment info.

Q. What is the cost?

A. Rates are based on room category, size, location and configuration based on GROUP prices.

We can also book you in any prevailing rate, sale rate or any other rate/category that is available, just let us know.

Q. Do I need a Passport?

A. YES.  The cruise will travel International waters to other countries (islands) and when we return to Florida

we will all go through customs.  You MUST have a physical passport with you, not just a photo of one. You can learn more here.

You can get a Passport at your local post office and it will take about 4-5 months to process (longer thru Holiday season).

You can get a photo for that passport at a local Walgreen's. (Some Post Offices offer Photo services as well)

You may use a birth certificate as well.  You also want to bring a Credit Card to link you cruise card to.

MAKE SURE YOUR CURRENT PASSPORT WILL BE VALID 6 MONTHS POST CRUISE

Q. What does the price include?

• Cruise

• All unlimited meals in various food locations.  (Some locations have an additional fee.)

• Fine Dining

• Accommodations

• Onboard Activities

• Youth & Teen Activities

• Fitness Room

• Room Service (late night comes with small fee)

• Entertainment throughout the ship

• All Chicago Music Cruise exclusive activities & A Chance to Win Prizes

• Pre-Cruise Party Dinner and Drinks

• Group T-Shirt

• Free Group Giveaways

• Pool, Jacuzzi's, Deck Chairs, Casino, Night Life, Comedy Shows, Main Shows, Water Shows, Ice Shows & More!

• Private room with a bath (shower) that is cleaned each day by a room attendant.

• Access to Group deals on Hotel Rooms (for those coming in early - suggested)

• Activity Weekly Planner

• Group Flyer

• Food available 24 hours, as much as you like to eat.

• Water, Lemonade, Juice, Coffee, Tea

*NOTE: You must be booked thru "NTD Vacations" to be a part of the group and all activities.

Q. What is NOT included?

A. Air fare, Insurance (offered with extra fee), Transportation to/from the ship, Excursions,

Meals in Specialty restaurants, Wine, Beer, Liquors, Cocktails, Soda, Bottled Water, Laundry,

Spa, Beauty Salon, Casino Gambling, Onboard Shopping, Gratuities

Q. When is Payment Due?

Final Payment for the Chicago Music Cruise 2026 is September 15, 2025

You can make a payment at anytime towards the cruise.

If final payment is not met by the due date, the reservation will cancel and the deposit will be refunded. - No Exceptions.

To make a payment, we need:

• Booking Number

• Name on Card

• Card Number

• Expiration Date

• 3 Digit Security Code

• Billing Zip Code

• Amount to charge

• 3 digit code on the back of the card.

All payments are made directly to MSC Cruises.

Q. What if I want to sit with someone at dinner?

A. We are new to MSC, and there are multiple dining rooms.  We will request to sit together for dinner.

You must let us know by right away if you would like to sit with anyone specific and we will put that request in for you.

Once the ship sells out space for early dining, you will be wait listed.

Q. Should I get Insurance?

A. This is up to you. Most people in our group do not have insurance.

The price for insurance is relative to the category room you have.

Insurance MUST be booked right away, to be added to the booking form.

At 120 days to sailing, you will need to contact a private 3rd party insurance company for travelers insurance.

Q. What is the Cancellation Policy?

A. You can cancel at anytime before the 120 days prior to sailing and get a full refund IF you have a refundable fare.

Group rate rooms are refundable, prevailing rate rooms are only refundable if that was requested at the time of booking.

If your booking form has a "NRD" on it, that is a Non-Refundable Deposited room.

After the final due date, MSC will charge a penalty to cancel.

You can read that, on your booking form.

Q. Where Can I Learn More About The Ship?

A. You can learn more about the "Harmony of the Seas" here:

Wiki - MSC WORLD AMERICA

MSC's Website - WORLD AMERICA

Facebook Group

ONBOARD QUESTIONS

Q. How Do I Sign-Up For Drink Packages, Shows & Excursions?

A. After you are booked on the cruise, you can manage your booking and add that.

Sometimes, sales happen around various Holidays, so keep and eye out for that.

Q. How do I pay for onboard purchases?

A. All on board purchases can be made with the personal cruise card, eliminating the need to carry cash or credit cards on board. After embarking and collecting the Cruise Card from your stateroom, You should activate it for onboard purchases by self-registering your credit/debit/prepaid card at one of the Cruise Card Activation Points. You can do this independently, at any time from embarkation until 11:00pm the following day, at any of the Cruise Card Activation Points located around the ship. These new devices let you register your card simply, rapidly and securely. Please note that you will be asked to enter the PIN number. Alternatively, you can leave cash deposit at the Reception – Guest Service.

Q.  Is Internet access available from the ship?

A. Yes, WiFi is available onboard, with an added fee.

Q.  Will MSC Match my Loyalty Program from other Cruise Lines?

A. Yes, MSC's Status Match program allows you to join the MSC Voyagers Club by bringing your benefits from another cruise line with you

and instantly enjoying comparable – or even better – privileges on your next MSC Cruises sailing.
Fill that out here.

TRAVEL QUESTIONS

Q. When Do We Depart Miami, FL?

A. You should arrive at the pier between 12 Noon and 3:30pm, on the day of sailing.

Due to new government regulations requiring cruise lines to submit final departure manifests at least 90 minutes prior to sailing,

All guests are requested to complete Online Check-in no later than 3 days prior to their cruise.

 If you do not complete Online Check-in 3 days prior,

you will be required to complete this process at the pier at least two hours prior to the published sailing time.

Got more Questions?

Email us, we'll help you!

©2025 CHICAGO MUSIC CRUISE

A Division of NTD Vacations & NTD World